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Quality and safety

Quality and safetyThe safety of patients, families and employees is very important to us at Cook Children's. Providing safe, quality care is a key component of our promise to improve the health of every child we serve. Our chief quality officer oversees a department that monitors quality and safety 24 hours a day, seven days a week.

We use technology all across our system to promote a safe and error-free environment through the use of electronic medical records, computerized physician order entry (CPOE), bar coding and smart pumps. In 2011, Cook Children's was added to the elite Leapfrog Top Hospitals list based on a national comprehensive quality and safety survey.

Cook Children's Medical Center and Cook Children's Home Health comply with the highest national standards for safety and quality of care to repeatedly receive The Joint Commission's Gold Seal of Approval.

Cook Children's is dedicated to treating the entire family. Now more than ever before, parents play a critical role at Cook Children's through the addition of three important programs:

Zero Harm

Why ZERO HARM? Because where safety is concerned, when 'nothing' happens, something amazing happens: We make our Promise a reality when we give our patients a safe place to get the highest quality of care.

In 2012, the Ohio Children's Hospital Association created a national network with 26 other hospitals, including Cook Children's. As of June 2014, there are now 81 pediatric hospitals participating in this national network named Children's Hospitals for Patient Solutions (CHSPS).

The purpose was to work together to reduce harm for their patients and improve safety in their facilities. This network collectively works to reduce and prevent common hospital-acquired conditions (HACs)1 by implementing a proper bundle of care2 consistently and in a standardized fashion.


What is P.A.C.T.? It is the Participate Agreement for Communication and Teamwork. But much more than that, it is Cook Children's pledge to participate with the patient and family as a team. P.A.C.T. is an agreement - a promise - between parents and Cook Children's to work together to provide excellent care.

As a parent, I agree to:

As a care provider I agree to:

Parents as Partners

Cook Children's is working to include parents more than ever before and to offer a variety of programs to help us better understand the patient and family experience. Cook Children's offers several opportunities for parents to get involved, including:

Parent Involvement In Nurse Shift Report

When your child is hospitalized, it can be a confusing and scary time, and you may have a lot of questions like "Are the lab results back?" "When is the doctor coming?"

While Cook Children's offers quality care, we know that parents are the best resource when it comes to their child. This year, Cook Children's began a new program that uniquely involves the parents. Nurses now conduct shift to shift reports at 6:30 a.m. and 6:30 p.m., at the bedside, with the parents, using the electronic medical record.

This practice change provides an opportunity for parents to have a better understanding of the treatment plan and to ask questions and give feedback. When appropriate, depending on age and ability to understand, the child also participates.

Involving families in the report process has improved communication and helps families take part in the plan of care.


Cook Children's is the only pediatric hospital in Texas to offer GetWellNetwork, which transforms the patients' in-room TV into an interactive resource. Families have access to important educational videos that help them learn more about their child's illness, care during their stay, and to prepare for discharge and care after their stay.

The GetWellNetwork addresses the needs of the entire family and offers hotel-like amenities. You can access the Internet (including Facebook and MySpace), send emails, access a service request menu which provides delivery times for patient trays, information on local restaurants (including those that deliver), request a temperature change in your room and ask for spiritual counseling. All without ever leaving the room.

GetWellNetwork also puts information about Cook Children's, like visiting hours and staff profiles at your fingertips. A movie area with on-demand access to videos on health education for kids is available along with family-friendly movies. Key features include:


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