Insurance questions
If you have questions about your insurance, please read your insurance card, policy or other material from the company to find a phone number to call for information. If your employer provides insurance, you may also call your employer's benefits office for assistance.
Accepted insurance plans
- Aetna
- AmeriGroup CHIP/CHIP Perinate
- AmeriGroup STAR
- Blue Cross Blue Shield HMO Blue Texas
- Blue Cross Blue Shield PAR
- Blue Cross Blue Shield PPO
- Cigna Healthcare of Texas
- LifeSource Transplant Network
- Cook Children's Health Plan/CHIP
- Cook Children's Health Plan/STAR
- First Health Network
- FirstCare
- FirstCare STAR
- Galaxy Healthcare Network
- Health Payors Organization
- HealthSmart
- Interplan Health Group/Accountable
- Humana Choice Care/National POS
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- Humana Concentric Network
- Humana Transplant Network
- LifeSynch/CHIP
- LifeSynch/STAR
- Beech Street
- MultiPlan Inc/PHCS
- Oklahoma Healthcare Authority
- OptumHealth Behavioral Solutions
- OptumHealth Care Solutions
- Providence Health Alliance
- Scott & White Health Plan
- Superior Health Plan CHIP/CHIP Perinate
- Superior Health Plan/STAR Health
- TMHP
- United Healthcare
- USA Managed Care Organization
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Not all of the above plans are accepted by all affiliated companies of Cook Children's Healthcare System. Please verify with your insurance company regarding your individual plan.
Self-pay
Self-pay means that you are responsible for paying 100 percent of the bill. We request payment when services are provided. If you cannot pay in full at that time, you will receive a bill within approximately one week. If this bill remains unpaid, you may be referred to a collection agency. If you need assistance, please call 682-885-4432 or if calling from area codes other than 817 or 682, call toll free, 888-852-6635.
HMO
If you are a member of an HMO (health maintenance organization.) you may be required to pay a co-payment. Your co-payment will be requested at the time of service. The co-payment amount will be determined by your HMO. When the co-payment is paid in full, you will not receive a bill from Cook Children's.
Commercial insurance
If you have insurance that is not an HMO plan, Cook Children's will send a bill to your insurance company. The company will pay Cook Children's and will send a statement to you noting that payment has been made. You will be asked to pay any deductibles, co-payments or unmet out-of-pocket expenses that apply. For your convenience, most major credit cards are accepted.
Medicaid/CSHCN/CHIP
If you have insurance from these programs, Cook Children's will send a bill to them. If you have CHIP (also known as TexCare Partnership) you may owe a co-payment to Cook Children's.
Medicare
If you have Medicare insurance, Cook Children's will send a bill to Medicare. You will receive a bill for any remaining charges.
