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Clear and accurate billing is important to us at Cook Children's. We are pleased to introduce My eBill, a new tool to help you better manage account balances.
My eBill is a web-based patient account billing management tool you can use from the comfort of your home. Account information from Cook Children's Medical Center billing systems are located here. It is now easier and more convenient than ever for you to manage and pay account balances, update insurance information and get answers to your billing questions.
My eBill offers secure, convenient access to your account 24 hours a day, seven days a week. Cook Children's is committed to providing exceptional care throughout your experience with us. With My eBill, you now have greater control of how your account is managed.
Click here to pay your bill through My eBill.
You can now pay your Cook Children's Physician Network bills on our new Web service mycookchildrens.org.
Enjoy convenient and easy billing, plus all of the features of our new Web service. Cook Children's patient portal, mycookchildrens.org, helps you manage your child's health care information and much more.
On mycookchildrens.org you can:
You will receive a bill from Cook Children's Hospital Northeast for the services provided to you by the hospital. In addition you will receive separate billing for the services provided by physicians at the hospital. Additional bills may come from, surgeons, anesthesiologists, pathologists and radiologists. The physician bills are payable to the physician offices, Cook Children's Northeast does not bill for or accept payment on physician bills.
Cook Children's accepts Private Commercial insurances (Aetna, Blue Cross, Cigna, United Healthcare and many others) Traditional Medicaid, Star and CHIP medical plans, Children with Special Health Care Needs (CSHCN) program and Medicare. If you have any questions on your insurance call 817-605-2500 and ask for the Business Office and someone will assist you
Payment for services including deductibles, coinsurance and copays is due at the time of service. If you are a self- pay patient, payment is due in full unless payment plan arrangements have been made. Payment plans can be arranged for any with the Financial Counselor prior to scheduled services.
We are committed to accurate and timely billing for all services at our facility. For your convenience we offer an online payment portal where you can access your account(s) and make payments directly through our safe and secure payment portal using major credit cards (MC, VISA, Discover and American Express) If you follow the link to the portal you will be asked to either register or access the portal without registering. There will be specific information required to utilize the portal for example the account number & guarantor information which can be found on your statement.
Once again we appreciate that you chose Cook Children's Northeast Hospital for your family's healthcare needs.
Cook Children's Pediatric Surgery Center fees cover the use of the facility only and do not include laboratory, pathology, surgeon or anesthesiologist fees. You will be billed separately for those services.
The Business Office will call you several days prior to surgery to discuss billing procedures. We will call your insurance to verify coverage which will include any co payments, co-insurance and deductibles. Our calculation of your portion of the procedure's cost will be based on this information. This will be an estimate and it is your responsibility to pay this cost on the date of service. As a courtesy, we will bill your primary and secondary insurance carriers directly for the surgery center's charges. Be sure to bring your most current insurance cards with you on the day of surgery.
Patients who do not have insurance are required to pay their charges in advance. We accept cash, cashier's checks, credit cards and personal checks with a valid photo ID.
We realize that at times you may require special financial arrangements. In these instances, please call us prior to the surgery to discuss alternative methods of payment. We accept Care Credit at the facility to help to find a comfortable way for you to fit treatment payments into your budget. Please visit the Care Credit Web site for more information or call our Business Office at 972-300-0215 for instructions.
If you have questions or concerns regarding the facility charges, our financial policies or billing procedures, please feel free to contact us at 972-300-0215.
Our online bill payments are simple, secure and available to you anytime you need it. Features include:
Access and view your updated account information 24 hours a day, 7 days a week.
Use your Visa, Mastercard, Discover, American Express or e-check to pay your accounts online.
View recent insurance payments and personal payments applied to your accounts.
Easily update your accounts when your personal information changes.
Get answers to your questions and communicate with the business office via e-mail.
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