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Clear and accurate billing is important to us at Cook Children's. We are pleased to introduce My eBill, a new tool to help you better manage account balances.
My eBill is a web-based patient account billing management tool you can use from the comfort of your home. Account information from Cook Children's Medical Center billing systems are located here. It is now easier and more convenient than ever for you to manage and pay account balances, update insurance information and get answers to your billing questions.
My eBill offers secure, convenient access to your account 24 hours a day, seven days a week. Cook Children's is committed to providing exceptional care throughout your experience with us. With My eBill, you now have greater control of how your account is managed.
Click here to pay your bill through My eBill.
You can now pay your Cook Children's Physician Network bills on our new Web service mycookchildrens.org.
Enjoy convenient and easy billing, plus all of the features of our new Web service. Cook Children's patient portal, mycookchildrens.org, helps you manage your child's health care information and much more.
On mycookchildrens.org you can:
You will receive a bill from Cook Children's for all hospital and emergency services. You will also be billed by one or more physicians who care for your child. This might include radiologists, pathologists, anesthesiologists or surgeons. For more information, call 817-605-2500.
Self-pay patientsSelf-pay means that you are responsible for paying 100 percent of the bill unless prior arrangements have been made. You will receive a statement every 30 days until the balance is paid in full. You may also receive letters more frequently. A deposit will be required at the time of service or you can arrange a payment plan.
HMO/CHIP patientsCopayments are due at the time of registration. We will bill your HMO (health maintenance organization) for approved services, so please be sure that all information about your policy is accurate and up-to-date and present your current insurance card at registration. You will not receive a bill from the surgery center unless your copayment is not paid in full. Contact your insurance company regarding payment. If you have CHIP (also known as TexCare Partnership), you may owe a copayment to Cook Children's.
Commercial insuranceIf you have insurance that is not an HMO plan, Cook Children's will send a bill to your insurance company. The company will pay Cook Children's and will send a statement to you noting that payment has been made. You will be asked to pay any deductibles, co-payments or unmet out-of-pocket expenses that apply. For your convenience, most major credit cards are accepted.
Medicaid/CSHCNPlease present your Medicaid/CSHCN card at the time of registration so that we may bill on your behalf for approved services. If accurate Medicaid/CSHCN information is provided, you will not receive any bills from the facility.
Medicaid/CSHCNMedicareWe will bill Medicare on your behalf and you will receive a bill for any remaining charges.
Cook Children's Pediatric Surgery Center fees cover the use of the facility only and do not include laboratory, pathology, surgeon or anesthesiologist fees. You will be billed separately for those services.
The Business Office will call you several days prior to surgery to discuss billing procedures. We will call your insurance to verify coverage which will include any co payments, co-insurance and deductibles. Our calculation of your portion of the procedure's cost will be based on this information. This will be an estimate and it is your responsibility to pay this cost on the date of service. As a courtesy, we will bill your primary and secondary insurance carriers directly for the surgery center's charges. Be sure to bring your most current insurance cards with you on the day of surgery.
Patients who do not have insurance are required to pay their charges in advance. We accept cash, cashier's checks, credit cards and personal checks with a valid photo ID.
We realize that at times you may require special financial arrangements. In these instances, please call us prior to the surgery to discuss alternative methods of payment. We accept Care Credit at the facility to help to find a comfortable way for you to fit treatment payments into your budget. Please visit the Care Credit Web site for more information or call our Business Office at 972-300-0215 for instructions.
If you have questions or concerns regarding the facility charges, our financial policies or billing procedures, please feel free to contact us at 972-300-0215.
Our online bill payments are simple, secure and available to you anytime you need it. Features include:
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