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Cook Children's telemedicine/telehealth programCook Children's

Telehealth and Virtual Medicine

Virtual medicine is not new to Cook Children's, in fact, our specialists have been conducting telemedicine visits in our regional outpatient clinics for more than 10 years. But it's grown to be so much more than that.

From providing specialty care for patient families across the globe, consulting with physicians in outlying areas to conducting virtual visits in school nurse's offices or after-hours in a patient's home, our telehealth and virtual medicine program is here for you.

Cook Children's has been using telemedicine and telehealth technologies since 2004.

What is telemedicine?
Telemedicine is the practice of connecting with a healthcare professional virtually through real-time audio and video conferencing. In addition to talking remotely to nurses, physicians and other healthcare professionals, specialized devices are used for diagnostic purposes. These can include an otoscope for the ear, stethoscope for heart and lung sounds and a close-up exam camera that can take video of the skin, eyes, and mouth.

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Outpatient specialty care

Cook Children's specialty clinics throughout North Texas are equipped with cameras, microphones, TV monitors and specialized equipment, which means patient families can receive consultations and exams in real time without having to go to the inconvenience or expense of traveling far from home. Telemedicine provides coordinated care and ease of access that patient families in outlying areas otherwise wouldn't have.

Based on the diagnosis, a patient may have to be seen in person for an initial visit. Specialties currently offered through Cook Children's outpatient specialty care telemedicine include:

Specialty care is now as close as your computer, laptop, cell phone or tablet.

In addition to these specialties, we offer telehealth services, which give parents and children opportunities to learn from Cook Children's health professionals, such as dietitians, social workers, psychologists or counselors for patient education, dietary consultations and more.

Multispecialty clinics across Texas equipped with telemedicine equipment

Inpatient specialty care

Cook Children's is now partnering with in-patient facilities in outlying regions in Texas as well as across the globe to provide them with access to our more than 240 specialists. Currently, all specialties are available for consult.

This allows for physicians in these areas to consult on medically fragile children without being moved or transported. With our phone lines staffed 24/7 by nurses, physicians across Texas and the globe can connect with Cook Children's specialists within minutes. If a transport is needed, our Teddy Bear Transport team can get patients here quickly and safely.

School-based pilot program

Beginning this school year, we have begun a pilot of a new school-based telemedicine program. This means parents no longer have to immediately leave work or rearrange their schedules if they get a call from the school nurse. School nurses can connect virtually to a Cook Children's board certified pediatrician or certified nurse practitioner from the school nurse's office. Parents have the option of joining the virtual visit by logging into a secure website.

Through specialized equipment, the Cook Children's nurse practitioner or physician will be able to listen to a child's heart, look in their ears and throat and visually assess the child's other symptoms. If needed, electronic prescriptions can be sent to the family's preferred pharmacy.

Our school-based pilot program is a smart new approach to health care.

Conditions that can be treated include:

Coming soon! In-home virtual visits with your child's pediatrician!

Imagine being able to access one our our expert pediatricians after hours and on weekends, without having to leave home. Cook Children's will soon be launching our virtual practice. You and your child will be able to connect from home, while on vaction, or anywhere you have access to a laptop, smart phone or tablet. From pink eye to rashes to tummy bugs, and much more, we'll soon be here when—and where—you need us.

For referring physicians

For non-emergency consult requests, call Cook Direct Connect. This 24/7 phone line is staffed by nurses at Cook Children's Medical Center. They can connect you with a Cook Children's specialist within minutes. If a more in-depth consult, review of records or discussion with a patient family is required, we will schedule a more extensive consultation via our secure videoconferencing capabilities.

For urgent needs or transport requests, call 1-800-KID-HURT (1-800-543-4878).

Telemedicine visits are a win-win for patient families and physicians.

Patient families can:

Physicians have 24/7 access to:

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