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Preparing For Your Visit

Young patient in waiting room

Welcome to the Jane and John Justin Neurosciences Center. We are happy that you have entrusted the care of your child to us. As you get started on your journey, we know that things can seem pretty complicated, so you'll find information here that will help keep things a little more simple.

Prior to your visit, you will want to contact your managed care provider with questions about your insurance coverage, co-payments or deductibles. It's important to know ahead of time what is covered under your policy. Also, if your plan requires that you get an approval or preauthorization, you will need to meet those requirements before you arrive for your appointment so that you don't have to reschedule.

You may be contacted by a patient registration representative with benefit information for your service. Depending on your situation, you may want to meet with someone from our social services department for assistance with financial issues and, if you are coming from out of town, information on transportation and accommodations.

For your convenience, an automated call, text or email will be sent to remind you of your next appointment.

Preparing for your appointment

Your first appointment
Get information on what to bring and what to expect for your first appointment.

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Preparing for surgery
Having surgery can be stressful and scary for a child. To help ease these fears, please visit this page to learn about our surgery tours.

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Preparing for EMU stay
If your child's testing or treatment requires a stay at our Epilepsy Monitoring Unit (EMU), here is some useful information on what to expect and what to bring.

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Preparing for outpatient rehab
Rehabilitation services may be a part of your child's neurosciences treatment plan. If your child has been referred to our program, here is some information to make your visit go more smoothly.

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Continuing care at home
Many patients require ongoing treatment at home. Here is some information on giving care to your child at home as well on our Home Health services.

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Helpful links:

Directions, map and parking
Find where we are, where to park and what to do when you get here, like going to the registration desk on the first floor of the Dodson building before coming to the Neurosciences Center.

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Health Care Notebook
Parents of patients have lots things to keep up with, appointments, treatments, medications, home care and more. Our Health Care Notebook can help you keep track of everything, and for older children and teens, provides a way for them to take an active part in their care. The notebook is FREE and is available online.

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Insurance and financial information
Everything you need to understand your bill, answer insurance questions, information on financial assistance, and more.

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Cook Children's Retail Pharmacy
Did you know you can now fill your child's prescriptions right here at Cook Children's? It's easy, convenient, friendly and you don't have to make that extra stop on the way home.

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We're here to help.

If your child has been diagnosed, you probably have lots of questions. We can help. If you would like to schedule an appointment, refer a patient or speak to our staff, please call our offices at 682-885-2500.