At Cook Children's, you'll find the best pediatric doctors in North Texas. Our professionals put the health and well-being of your child first and foremost.
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Looking for a pediatric specialty clinic? Cook Children's has more than 60 locations across North Texas, because even when your child's diagnosis is complicated, finding the right care should be simple.
Specialty Clinics Specialty Referrals
Medical care is an important part of keeping your child healthy and Cook Children's Northeast Hospital takes that responsibility very seriously. We are committed to providing personalized care from a staff of highly trained pediatric physicians and experienced clinical nurses in a convenient and comfortable setting.
We offer leading-edge medical technology and treatment and attract some of the best medical personnel from around the country and house them all in a friendly environment designed especially for children. Although we use the term "parents" throughout this guide, we do realize that caregivers come with many names: grandmother, grandfather, aunt, uncle, sister, brother, cousin and friend. No matter what your child calls you, we understand how important each and every one of you is in the life of your child.
Please use the information below as a reference to vital information you may need during and after your visit.
As parents or caregivers, you are important members of the team that care for your child. Our family-centered care can help relieve your child's fears and often helps speed recovery. It may also help ease the stress felt by parents and siblings. You should continue regular routines such as brushing your child's teeth and hair while your child is in the medical center. When it is appropriate, you also are encouraged to participate in the treatment of your child. This is particularly important for parents who will provide treatment for chronically ill children at home. Ask your nurse or physician how you can help.
Safety during your stay:
Because kids aren't grownups they have very unique needs. The Cook Children's Northeast Hospital health care team is made of a pediatric caregivers who are committed to the health of well-being of all children. During your child's hospital stay, a charge nurse and team leader oversees the activities on your child's floor. Your physicians work primarily with nurses. Other medical professionals include therapists, technologists, lab personnel, nutritionists and specially trained clinicians.
Cook Children's Northeast Hospital understands the importance of explaining procedures in a way children understand. We have a Child Life specialist who helps patients deal with medical procedures by teaching them coping skills and providing play scenarios.
Child Life assists children and families through the following services:
Admission counselors help families with financial assistance and payments. An admission counselor can explain insurance benefits.
For patients whose diseases or conditions allow them to continue recovery or rehabilitation at home, Cook Children's Home Health can provide an alternative to hospital care. At home, children receive family and caregiver support that assists recovery. Research has found that children who require long-term care usually feel better when treated in the familiar surroundings of home. In addition, home health services cost significantly less than hospital care.
To request a copy or have a copy of the medical record sent to another party, call Cook Children's Northeast Hospital's Health Information Management Department at 817-605-2984 between the hours of 8:00a.m. and 5:00 p.m., Monday through Friday. We will be happy to mail, fax or email you a form.
The privacy of this information is protected by federal and state regulations. This means your medical information is only available to the Cook Children's healthcare professionals caring for you or your child. Everyone else must get special permission (called authorization) before the information can be released.
Who must authorize release of information
Parents or legal guardians (without court imposed restrictions) may obtain and/or authorize the release of protected health information from their child's Cook Children's Northeast Hospital's medical record. Individuals 18 or older must authorize the release of their own information.
We will be happy to mail or fax you a form. You may also get a form from your Specialty Clinic or download it here in English or Spanish.
Written authorization, what to do
Before releasing a record
Fee for release
There is a fee for release of copied medical records. This fee must be paid at the time of, or before the release is completed.
Time for release
Because of the number of requests we receive, it may take up to 15 business days to process a request. If you plan on picking up the records, please call ahead of time to ensure they are ready when you arrive.
If you have any questions related to any of the above, please contact HIM at 817-605-2984.