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Virtual Lactation Consultation Program

Mother feeding infant

Connect to an International Board Certified Lactation Consultant (IBLC) from the comfort of your own home.

When caring for a newborn, it is important to have support for successful breastfeeding and nutrition. Cook Children's now offers that to you and your baby when and where you need it: in the comfort of your home.

Schedule an appointment?
Consultations must be scheduled in advance. If you are interested in services, please discuss a referral with your child's primary care doctor.

For more information, call us at 682-885-3426, or email us at lactationconsultation@cookchildrens.org today.

Consultation topics include:

  • Correct latching
  • Milk supply
  • Feeding schedules
  • Pump options and supplies
  • Pumping routines/schedules
  • Return to work planning
  • Nutrition and skin care
  • Newborn positioning
  • Milk storage
  • Pain or possible infection

How does it work?

A virtual lactation consultation allows moms to schedule a virtual consultation with a lactation consultant in real-time.

You can connect to a certified lactation consultant via a private, secure video connection from your home laptop, tablet or mobile device. You must have a high-speed internet connection to participate.

After your video visit, the summary and care instructions will be available to you via Cook Children's secure patient portal website. A copy of the visit summary also will be sent to your child's pediatrician for review.

How much does it cost?

We have a variable fee structure based on services needed.

Consultation services provided via telemedicine are not covered by insurance at this time. You may be able to file with your Flexible Spending Account or Health Savings Account for reimbursement. Please confirm directly with your benefit carrier.

Meet our lactation consultant

Holly Erwin

Holly Erwin, LVN, IBCLC

Holly is a mom of three boys and has worked as a pediatric nurse for over 11 years within the Cook Children's Health Care System. When not working, she spends her time running to and from sports for her boys, being outside with her family and dreaming of traveling with her husband of 10 years. For now, she settles for their bi-annual date-night!

Through her own children and the thousands of moms that she has helped over the years, Holly found a special interest in infants and breastfeeding.  In 2015, she became internationally board certified as a lactation consultant and now works as an IBCLC virtually through the Cook Children's telemedicine department.

Breastfeeding resources

What is an IBCLC?

An IBCLC is an International Board Certified Lactation Consultant.

To qualify to be certificated as an IBCLC, you have to obtain health-science credentials, through specific classes, lactation specific education credentials, obtained through 90 hours of class work, as well as extensive lactation specific clinical experience, by providing many hours of assistance to pregnant and breastfeeding women.

Then, the exam is given worldwide on the same day, making it the only internationally standardized lactation credential available.

An IBCLC must re-certify every 5 years by testing or continuing education hours, and every 10 years by re-testing.

Learn more Cook Children's telemedicine