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Teddy Bear Transport

Transport photo

To refer a patient for immediate transport, please call Teddy Bear Transport at 1-800-KID-HURT (1-800-543-4878) and request our team to be sent for a patient requiring immediate treatment and/or stabilization.

Prior to our team's arrival the normal referral process will be initiated. This system helps us save valuable time and get the proper care to your patient quicker. The nurse or physician may contact Cook Children's Medical Center via the Communications Center by using a direct connect (blue) phone or calling 1-800-KID-HURT (1-800-543-4878).

Emergent referrals

Call 1-800-543-4878

Most ER patients can be accepted without talking to the Emergency Room physician at Cook Children's. Some of the patient types that require physician-to-physician contact include:

  • Active seizures
  • Altered mental status
  • Fever with a rash
  • Patients who have received more than one 20 ml/kg fluid bolus
  • Patients with severe respiratory distress
  • Dislocations, open fractures, or fractures/dislocations with neuro or vascular compromise, angulations > 30 degrees or displacement > 50%
  • Intubated trauma, intracranial bleeds, GCS < 8, or multi-system trauma
  • Cardiac and hematology/oncology evaluated on case-by-case basis, age not a factor

Physician consult

Referring physicians may always request to speak with a Cook Children's physician if they desire. Please have the following information available when you call:

  • Emergent or non-emergent referral?
  • Is our team needed for transport?
  • What mode would you prefer (ground, helicopter, airplane -- as appropriate depending on patient condition and distance)? The Communications Center can provide estimated arrival times for the various modes.
  • Patient name, sex, age, DOB, weight, diagnosis and vital signs.
  • Respiratory, perfusion and neurological status as appropriate to patient diagnosis.
  • Treatment and/or interventions performed and/or planned (O2, IV's, meds, labs, etc).

Required forms and information

For patient transport, please provide the following information:

  • Medical consent form
  • Copies of chart and X-rays
  • Memorandum of transport
  • Phone numbers of parents/physician
  • Lab work

Our fleet

Cook Children's is home to one of the most advanced transport fleets available. Our transport units include:

  • Cessna Citation Encore+ jet*
  • King Air B200 critical care transport airplane*
  • American Eurocopter 145 helicopter*
  • 5 ambulances

Each are equipped to transport critical care patients and feature pediatric-oriented technology.

Our Cessna Citation Encore+ jet can fly farther and faster, reducing our response time and increasing our distance so we can get to those patients who are in need of very critical care, quickly. The jet is equipped with leading-edge technology and safety features including:

  • WAAS capability-allows for a precision GPS approach into an airport.  This allows us to get into airports that we couldn't before.
  • TCAS - allows for more advanced resolution advisories. The computer tells you whether to climb or descend.
  • Nexrad Weather-gives a satellite picture of what is going on. It will display actual cells with lightning. This allows us to see what storm cells are more severe in nature. We are now able to climb above thunderstorms to go on transports that we would not have been able to go on before.
  • Wind Shear Alert Advisory.
  • Terrain Warning System with a display to avoid towers or obstacles.
  • Average cruising altitude speed is 475 mph.
  • Range before refueling is approximately 1300 miles.
  • We can now fly farther and faster which has decreased our response times getting us to our patients faster.
  • Capability to bring two parents on jet with patient.

*Aircraft operated by Metro Aviation, Shreveport, Louisiana.

Specialized neonatal and pediatric critical care teams

Cook Children's Teddy Bear Transport staff of 62 neonatal/pediatric nurses, respiratory therapists and paramedics is proud to have more than 400 combined years of transport experience. This team is dedicated to getting the most medically fragile children and neonates to our award-winning medical center quickly and safely.

Our level IV NICU is staffed with a team of neonatologists and specialists who combine expertise with the latest technology to provide the highest level of neonatal care available.

Cook Children's designated level II Trauma Center is staffed and equipped to provide comprehensive emergency medical services to patients suffering traumatic injuries 24 hours a day, 7 days a week.

Interfacility transport, performed by a neonatal pediatric critical care specialized transport team, compared with a nonspecialized team, was associated with improved survival rates and fewer unplanned events during transport, regardless of the severity of illness.

In addition, our team is proud to have:

  • Certification by the Commission on Accreditation of Medical Transport Services (CAMTS).
  • The first pediatric/neonatal transport team in Texas to utilize high-frequency ventilation in an air medical helicopter. The high-frequency ventilator is now a standard fixture in all isolettes, offering conventional or high-frequency ventilation on every neonatal transport.
  • Nitric oxide is now standard on isolettes and available on every neonatal transport.
  • Our transport team that will travel to high-risk deliveries to ensure that the child receives the best care as quickly as possible.
  • Hospital-based program to help achieve quality, safety and access to board certified physicians.
  • Patient representatives, who collaborate with the referring physician to choose the most appropriate mode of transportation.
  • A fleet fully equipped with all necessary supplies, including satellite phones to ensure constant communication.
  • The ability to provided noninvasive ventilation for all patients
  • Active cooling in transport.
  • Outreach education to referring facilities.
  • ECMO

All FAA Part 135 aviation services provided by Metro Aviation, Inc., which maintains exclusive operational control over all aircraft.