Please talk with your child's nurse or doctor if you feel your rights have not been respected.
You may also call the Cook Children's Patient Representative Department at 682-885-5325, 8am to 4:30pm Monday through Friday (after hours ask for the Nursing Supervisor) if you need help with your concerns.
If you feel your concerns have not been addressed by Cook Children's, you may call:
Texas Department of State Health Services:
Email: Hfc.complaints@dshs.state.tx.us
Complaint Hotline:
1-888-973-0022
1-800-735-2989 (TDD)
The Joint Commission:
Email: complaint@jointcommission.org
Telephone:
Office of Quality Monitoring
1-800-994-6610
Cook Children's Medical Center Notice Concerning Preservation of Medical Records
Under the Texas Health and Safety Code, Cook Children's Medical Center (CCMC):
- May authorize the disposal of any medical record on or after the 10th anniversary of the date on which the patient who is the subject of the record was last treated at CCMC.
- If a patient was younger than 18 years of age when the patient was treated, CCMC may authorize the disposal of medical records relating to the patient on or after the date of the patient's 20th birthday or on or after the 10th anniversary of the date on which the patient was last treated, whichever date is later.
- CCMC may not destroy medical records that relate to any matter that is involved in litigation if it knows the litigation has not been finally resolved.