​​​​Employee Well-Being and Employee Assistance Program (EAP) Resources

Taking care of you so you can take care of our patien​ts and families who need us is top priority for Cook Children's. 

We hope some of these resources are helpful to you.

Please let us know what else you might be needing or looking for and we will work to find a resource for you. Email us here.
Featured Employee Well-Being Option

Finding the calm during the storm: As the phrase goes, the o​nly constant in life is change. And these past weeks of life with COVID-19 have embodied this with every aspect of our lives upended. Even the simplest of tasks like grocery shopping is no longer so mundane or even simple. But we adjust and we persist.

When adapting to this crisis at Cook Children’s, it seems as though it’s not just every day that brings new challenges. Sometimes changes can swirl around us hourly from visitation hours to masks to working remotely or even working in new redeployed roles. In the midst of this storm of change and complications, it’s more important now than ever to seek moments of solace and escape to allow you to clear your head and recharge.

Whether it’s participating in a nice, fun break in a hectic day, sitting for a moment of peace to reflect or finding a quiet place to pray or meditate, gratefully, there are many options for employees on Cook Children’s Medical Center campus.

In response to the current situation, the Child Life Zone has opened its doors for a “respite” for employees from 2:30 to 5 p.m. Monday to Friday. During these times, you are welcome to stop by for a break away from the stress of your daily work with a variety of fun options, like playing in the game room, reading in the library, doing art projects in Zone Central, virtual concerts or even performing karaoke on Wednesdays. Please note that only 10 employees will be allowed in at a time to ensure we practice responsible social distancing.


​When you think of these chaotic times, it’s hard to believe that there would be any places on-campus that offer serenity to collect your thoughts. But, in fact, we have several.

Located on the second floor of the main hospital, our chapel offers anyone seeking a place to pray a refuge from the storm we are navigating through, just like Noah’s ark during the Great Flood depicted in the chapel’s beautifully crafted stained glass.

Across from the South Tower, a similar escape awaits in the Dillard Family Garden. With its tranquil fountains, meticulously maintained lush landscaping and ample shaded seating areas, this outdoor oasis is ideal for those in need of fresh air.

Similarly, just across the Dillard Family Garden, our Walk of Honor provides a retreat from the hustle and bustle of our days. Surrounded by the names of those that selflessly gave life-saving organs, it’s a poignant reminder of the sacrifices made and the lives touched by the work that happens in our halls.

With all these options at your disposal, hopefully you can find the right answer for you when you ask yourself the question, “Where can I go to find a little peace in this storm?”

As much as we prepared for a pandemic like this, probably none of us was anticipating the emotional toll of COVID-19. For many people across the globe and right here in DFW, COVID-19 has caused hea​rtache, worry and anguish. Please remember that you have many resources available to help you manage any stress and anxiety you may be facing. We want you to know you are not alone, and Cook Children’s is here to support you through our Employee Assistance Program (EAP)

EAP can be reached at 1-866-219-1232 or online at EAP and Work Life ResourcesYou are eligible for six FREE sessions through a counselor via EAP. To​ access these services, call 1-866-219-1232 (24/7 access) or go online to www.eapwl.com. You will use username and passcode: cook (all lowercase). When going through the intake process and getting matched with providers, let them know you are looking for a provider that offers Telehealth services. Please note that while Talkspace, online messaging therapy, does have a cost associated with it, you’ll receive a 15% discount through EAP.​

EAP is​​ not just for counseling or therapy services. They can help with finding housing options, child and elder care, moving and relocation options and more. Visit www.eapwl.com to explore the whole host of services available to you as a Cook Children's employee.

Video library to help relaxation, for reflection or a little esc​​ape

Pam Foster, Director of Pastoral Care, shares a blessing for those needing hope during the COVID-19 pandemic.

Pam Foster, Director of Pastoral Care, reads a poem by Shel Silverstein to offer encouragement during the COVID-19 pandemic​.

Pam Foster, Director of Pastoral Care, shares a prayer by Saint Augustine.

During the COVID-19 global pandemic, employees across Cook Children's Health Care System share words of encouragement.

Psychologist Whitney Appleby, Ph.D., shares strategies on how caregivers can balance parenting, working, and teaching children from home​.​

 Pam Foster, Director of Pastoral Care at Cook Children's, prays over employees, patients, families, and everyone across the world during this unpredictable time.

Pam Foster, Director of Pastoral Care, shares a special prayer for Sunday, ​​April 5, 2020.​

  Take a break from all the COVID-19 news s​tories and enjoy this video of our Sit...Stay...PLAY puppy play time!

​Pam Foster, Director of Pastoral Care, provides an inspirational message to employees.

 Inside Cook Children's Medical Center, employees share words of encouragement for reach other during the COVID-19 pandemic.

Pam Foster, ​​​Director of Pastoral Care, offers a perspective on how Pastoral Care is here to support you in this unpredictable time.

Whitney Appleby, Ph.D., licensed psychologist, shares deep breathing skills for children and families.​​

Take an intentional moment to gain a sense of calm, clear your mind, and support your well-being.​ 

 Pam Foster, Director of Pastoral Care, shares a special prayer for Sunday, March 29, 2020.

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A few other links you may find helpful:​

Parenting is hard. Ask for help.

Right now, things may feel stressful and uncertain for parents. Remember, we are all in this together! Here are some tips to help you still feel connected and supported. Read more for information on how to cope and reduce stress during these times.​

In addition, the American Academy of Pediatrics recently published an article titled "Positive Parenting & COVID-19: 10 Tips to Help Keep the Calm at Home​​" to offer more guidance for parents.

Additional resources are:

  • For confidential support when you need help with the st​resses of parenting, contact Child Help: - Call or text 1-800-4-A-Child (1-800-422-4453) or live chat at childhelp.org 

  • For mental health support and crisis care, contact iCARE:  - Call or text iCARE at 817-335-3022

  • Statewide COVID-19 Mental Health Support Line 24 hours a day, 7 days a week toll-free at 833-986-1919

Additional convenience and wellness options for you


In our continued efforts to keep you and your families healthy and w​ell, and ready to care for our patients and families who need us, we are waiving the telemedicine fees (Teladoc) for 90 days for all employees and their dependents who are a part of the system’s health care insurance plans. Learn all about Teledoc services, and how to access this service here. While you won’t be able to receive COVID-19 testing through this service, you can receive care and medical guidance for a variety of illnesses and diagnoses via your telephone or computer. How does it work? You just sign up, book an appointment and chat via video on your smartphone.


July 8, 2020​

The Wellness Zone is closed until further notice.

We will return to our outdoor classes and activities, and will announce schedules and offerings when those are ready to begin.

This is an ever-changing situation, and your safety remains top-of-mind. Thank you for understanding.


#Socialdistancing Walking Groups

Please reach out to the wellnesszone@cookchildrens.org if you would like to join a #socialdistancing walking group or a personalized workout program! 

  • ​​We currently have walking groups each day Monday – Friday at 7:15 a.m., 11 a.m. a

  • p.m. 

  • d.

  • The meeting spot is on the side street behind Terrell Garage at 901 7th Ave.

  • If you have a group that is interested in a different time, please contact the wellnesszone@cookchildrens.org. Please email us your walking group photos here.

Meals at Camelot Court get ‘convenient’

To simplify our lives during these complicated times, Camelot Court is bringing convenience to families and employees. Convenient Home Meals will be available in the salad bar area and are on sale daily starting at 2 p.m. Also, the international station will offer 16-inch take & bake pizzas built how you want them and ready to be taken home to bake. Finally, gallons of milk, sweet (and unsweet) tea, and Vernon’s punch are being sold, along with loaves of bread. This service allows you and our families the freedom to grab dinner and head straight home without the need to stop at a restaurant or grocery store.