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Appointments and Referrals

If you would like to schedule an appointment, refer a patient or speak to our staff, please call our Intake Department at 682-885-3917.
If you are experiencing an emergency please call 9-1-1 for an ambulance or go to the nearest hospital emergency department.

To access our inpatient and outpatient Behavioral Health services, a parent/legal guardian should contact our staff of licensed clinicians in our Intake department. A parent or legal guardian is the only one who will be able to refer their child into our Behavioral Health Services department.

Depending on the call volume, you may have to leave a message when you call. Please be sure to leave a clear message including your name, the child's name and date of birth, and a good contact number so that we may return your call.

Be prepared to spend about 20-30 minutes speaking to a licensed counselor about your child's situation. Our Intake staff will assess the level of care needed and direct the child/family to the most effective treatment.

To expedite your call, please have your child's date of birth and insurance information ready.

Confirm and update patient information in your MyCookChildren's patient portal

If your child has an upcoming appointment that requires forms and information to be completed or updated, you can now do so before your appointment, in your MyCookChildren's portal account.

Simply login to your child's MyCookChildren's account, select 'Visits' and then the green 'eCheck-In' icon for your child's upcoming appointment. From there, you can fill out the necessary forms needed. This process from start to finish should take less than 20 minutes and will shorten your time in our office. Please note: the forms and questionnaires are specific to who your appointment is with and what is needed for that type of appointment. Even if you recently updated forms, there may be new items to complete that are specific for this appointment.

Virtual medicine and telehealth

Specialty care is now as close as your computer, laptop, cell phone or tablet. Cook Children's specialty clinics throughout North Texas are equipped with cameras, microphones, TV monitors and specialized equipment, which means patient families can receive consultations and exams in real time without having to go to the inconvenience or expense of traveling far from home. Telemedicine provides coordinated care and ease of access that patient families in outlying areas otherwise wouldn't have.

Based on the diagnosis, a patient may have to be seen in person for an initial visit. Contact us at 682-885-3917 for information on our telemedicine services.