Please read our policies before your visit.
Updated: December 3, 2020
Throughout the COVID-19 health crisis, Cook Children’s has made every effort to keep our patients, their families and our staff safe.
Beginning at 5 a.m. on Monday, Nov. 16, only one primary caregiver at a time will be allowed at any Cook Children’s location. Families may identify two caregivers to visit the patient. However, only one caregiver can visit at a time.
Siblings will not be able to attend appointments unless they have an appointment as well.
Exceptions to this policy include end-of-life situations and visits to the Cook Children’s Emergency Department.
This policy was put in place because of the recent surge in COVID-19 cases seen throughout the state.
Download policy update
An important message for patient families regarding upcoming surgeries and procedures at Cook Children's
At this time, Cook Children's has NOT canceled any elective surgeries or procedures. This includes all Cook Children’s locations, including outpatient surgery centers.
To ease any concerns you may have about visiting, we have put multiple safeguards in place to create the safest environment possible for patients, families and staff.
Please read the following information:
- All visitors who enter a Cook Children's facility are screened for COVID-19.
- Everyone over the age of 2 will be asked to wear a cloth or surgical mask at all times. Please bring a mask for you and your child, or one will be provided for you at the point of entry or at registration.
- For clinic appointments and other outpatient visits, the one caregiver per patient policy is still in place, and siblings will not be able to attend appointments unless they have an appointment, as well.
- SPECIAL SITUATIONS: For emergency room and urgent care visits, special exceptions will be made for families who have other children with them when they arrive. Special considerations are also made for situations involving end-of-life and other times when an additional visitor may be necessary.
- We follow all CDC guidance on how we respond to staff members, including physicians, who are exposed to COVID or those who may become ill. We have a very stringent protocol for how long we restrict these individuals from work, and an intensive process for when it is time for them to return.
We know this is a difficult situation, but we are continuing to do everything we can to keep everyone safe. Thank you for understanding.
What to expect when visiting a clinic: