Please read our policies before your visit.
Updated: September 2, 2021
MASKS REQUIRED FOR EVERYONE OVER THE AGE OF TWO
To help keep everyone as safe as possible and protect the children in our care, Cook Children's follows the Centers for Disease Control and Prevention’s recommendations for preventing the spread of COVID-19. Everyone over the age of two is required to wear a mask at every Cook Children’s location, and this includes caregivers, employees and others even if they have been vaccinated.
URGENT CARE CLINIC TESTING AND WAIT TIMES
Due to our increased patient volume and the demand for COVID testing, we are experiencing extreme wait times and may not be able to fit all patient visits in the same day. We ask that you please be patient with us. Cook Children's Urgent Care clinics are offering COVID-19 testing by scheduled appointment only.
Schedule testing appointment
Additional testing locations
Cook Children's Medical Center
- Two designated caregivers may be with each child while they are a patient in the medical center. (This does not apply to the emergency room or end-of-life situations when more than two individuals may be needed. These situations will be handled on a case-by-case basis.)
- Everyone entering the medical center will be screened (temperature checked/ symptoms of illness).
- All surgery and procedural areas at the medical center and Dodson ASC, including the main OR, surgery waiting areas, etc. will follow the two designated caregivers policy in place for the medical center.
Primary Care and Specialty Care offices, including Dodson and Infusion Center; Urgent Care Centers; Neighborhood Clinics; Outpatient Surgery Centers in Hurst and Prosper; Rehab; Home Health office
- Any two people from the child’s household may come with the patient to any appointments or visits. For example: mom and sister; dad and daughter; mom and grandmother.
- Those visiting our locations will be screened upon entering (temperature checked/ symptoms of illness).
- While you are in your child’s room, examination room or other care settings across all Cook Children’s locations, you must wear your mask while Cook Children’s staff members are in the room/area with you.
- If you leave your child’s room, exam room, other care setting or go to any public areas, you must wear your mask at all times.
- Our first priority remains the health and well-being of our patients, families and employees. Thank you for helping us keep everyone safe and protected.
Via CDC.gov: CDC recommends that people wear masks in public settings, at events and gatherings, and anywhere they will be around other people.
What are we screening for?
- Fever or signs or symptoms of a respiratory infection, such as cough, shortness of breath or sore throat.
- Contact in the last 24 days with someone who has a confirmed diagnosis of COVID-19, someone who is under investigation for COVID-19 or someone who is ill with a respiratory illness.
What to expect when visiting a clinic:
Virtual and telemedicine visits
Cook Children's primary care and urgent care physicians are partnering to provide telemedicine visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit:
- Patients must have an active MyCookChildren's account.
- Patients must download the program Zoom to their device.
After that, parents can choose to request a visit with the next available pediatrician by selecting the “Video Visit Now” tab in MyCookChildren's. Urgent Care doctors are available to see these visits from 11 a.m. to 9 p.m. every day. Once selecting the Video Visit Now button, patients are put in line for the next available provider.
In addition to telemedicine visits, Cook Children's pediatricians are actively working to help keep patients safe by direct messaging with patient families and providing phone visits when video is not an option. Messages can include a picture or video and can be sent through the MyCookChildren's “Messages” tab.
REFILLS AND CURBSIDE ORDERS: 8 A.M. to midnight, 7 days a week
If a visit you had to Cook Children's Medical Center was canceled and you still need refills, we are providing overnight shipping via FedEx, no need to transfer.
If you want to pick up your order, we have begun curbside delivery on the corner of Terrell Ave. and 6th Ave.
Curbside delivery instructions:
- Pull up next to the GREEN curb, under the BLUE canopy. Click here for driving directions.
- Call Pharmacy at 682-885-6914. Tell us your child's name, date of birth, and curbside delivery location.
- Staff from our pharmacy will bring your medicine to the car.
If you suspect exposure
If you suspect your child or anyone in the household has been exposed to someone with Coronavirus (Covid-19) OR has fever and cough, please call the Coronavirus Hotline for your county.
- Tarrant: 817-248-6299
- Collin: 972-548-5500
- Denton: 940-349-2585
Education and information
Here are some answers to questions parents might have.