At Cook Children's, you'll find the best pediatric doctors in North Texas. Our professionals put the health and well-being of your child first and foremost.
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Cook Children's provides a complete network of care to children across the state of Texas.
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Looking for a pediatric specialty clinic? Cook Children's has more than 60 locations across North Texas, because even when your child's diagnosis is complicated, finding the right care should be simple.
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A Primary Care Video Visit allows a patient to have a remote visit with a Cook Children's primary care provider for non-urgent reasons. A patient must have a MyChart account to request a video visit.
Here’s a step-by-step guide to help get you started once you are logged in to your child’s MyChart.
STEP 1: Click on the "Visits" icon at the top of the page, and select "Schedule an Appointment."
STEP 2: Select "Video Visit."
STEP 3: Select a date and time for your video visit.
STEP 4: Tell us the reason for your visit (symptoms, questions). Click the "SCHEDULE" button.
STEP 5: Click "ECHECK-IN." (You will need to complete this step before your visit.)
STEP 6: "REVIEW AND SIGN" consent for treatment and privacy practices/financial disclosure. Click "NEXT."
STEP 7: At scheduled time, click on the "Visits" icon, select "Appointments and Visits." Click the "DETAILS" button.
STEP 8: Click "BEGIN VIDEO VISIT" to start.
Please wait for the host to start the meeting.
STEP 1: Select “Appointments” icon.
STEP 2: Tap the “SCHEDULE AN APPOINTMENT” button.
STEP 3: Select "Video Visit."
STEP 4: Select a date and time for your video visit.
STEP 5: Tell us the reason for your visit (symptoms, questions).
STEP 6: Select "ECHECK-IN." (Complete this step before visit.)
STEP 7: "REVIEW AND SIGN" consents. Tap "NEXT."
STEP 8: At scheduled time, select your scheduled date/time.
STEP 9: Tap "BEGIN VISIT" to start.
What is a video visit?
It is a way to talk with a physician about your child’s medical needs through video by using a computer, laptop, or mobile device.
Is my video visit private and secure?
Yes. The video program Cook Children's provides is a private, secure, and HIPAA compliant platform.
How do I install the video software?
To prepare for your video visit, follow these instructions to download and install Zoom on your device.
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.