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Cook Children's
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MyChart Patient Portal

Cook Children's MyChart Patient Portal

Mother and son using tablet to talk to doctor

MyChart. What you need. When you need it.

Fast access to appointments, test results, refills and more!


Cook Children's MyChart is an improved patient portal experience for Cook Children's families. Available in both English and Spanish, it offers convenient online access to your child's medical records so you can spend less time managing your child's health care and more time with your child.

MyChart login


Signing up for Cook Children's MyChart

If you do not have an account, setup is easy and can be done at any of your child's doctors' offices, or you can use one of the button options below.

Call 682-303-4367
Signup online

Please note, if you had an account on Cook Children's old patient portal, you will need to sign up for a Cook Children's MyChart account. All the information from the old portal will be accessible in MyChart.


Virtual Health through MyChart

Cook Children's pediatrician offices are offering video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit:

Video visit information
Preparing for a video visit

Connect to Cook Children's urgent care team without leaving the comfort of your home. Cook Children's patients with a MyChart account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.

Virtual Care information
Preparing for a video visit

Cook Children's patients with a MyChart account now can access our Specialty Video Visit service to have a remote visit with their current Cook Children's specialist.

Video visit information
Preparing for a video visit


MyChart features include:

  • Accessing summaries from all of your child's visits
  • Receiving test results
  • Viewing upcoming appointments
  • Access and print immunization records
  • Direct communication with your child's care team
  • Refill requests
  • Pay bills online
  • "Track my health" functionality that can be synched with various online health tracking apps
  • Virtual Care

How do I sign up?

There are three ways to sign up for a MyChart account:

  1. Call 682-303-4367.
  2. Fill out this form to request an account. Please note, it could take up to two weeks for your account to be activated.
  3. Sign up for an account at any of your child's doctors' offices.

How much does MyChart cost?

MyChart is a completely free and confidential service that you can access from any device.

What do I need to access MyChart?

All you need is internet access and an updated internet browser to access your secure account.

If you have already signed up for a new Cook Children's MyChart account, log in here:

MyChart login

MyChart account at another facility?

You will still need to sign up for a Cook Children's MyChart account.

Where can I access MyChart?

One of the best things about MyChart is that you can access it anywhere! You can access it online or download the free app in the Google or Apple Play Store.

Why should I sign up for MyChart?

MyChart has many features that greatly improve the patient experience. These include:

  • Accessing summaries from all of your child's visits
  • Receiving test results
  • Viewing upcoming appointments
  • Access and print immunization records
  • Direct communication with your child's care team
  • Refill requests
  • Pay bills online
  • “Track my health” functionality that can be synched with various online health tracking apps

How is MyChart secure?

Your privacy is our priority. Access to health information is kept private and secure through activation codes, personal usernames, and passwords. All MyChart messaging is done while you are securely logged into the website.

My health information is incorrect?

This information comes directly from your medical record at your doctor's office. Contact your doctor to correct any inaccurate information at your next appointment.

What if I forgot my password?

Contact our MyChart Patient Support Line at 682-303-4367 to request a new password. There is also a “Forgot Password/Account Reset” link on the sign-in page to reset your password online if that is preferred.

My activation code is not working.

To keep MyChart secure, your activation code expires after 30 days and is no longer valid after the first use. If you are still having problems, call our MyChart Patient Support Line at 682-303-4367.

Can I update my personal information?

You can update your home address, e-mail, password, etc. by logging into MyChart and from the left menu, go to the preferences section and select the appropriate option.

What is MyChart billing?

Depending on your level of access, MyChart billing gives you the ability to view current open accounts, previous statement information and previous payments, as well as make payments.

Where can I view billing information?

Once logged into your MyChart account, you can view billing details by clicking the Billing tab which is visible from the Welcome page. Then select “Billing Acct Summary” to access your information.

Can I pay bills online?

If you have the appropriate level of MyChart access, you can pay your bill online and receive a confirmation number sent directly to your MyChart messaging center.

How do I pay my bill?

If you have appropriate access, you can pay your bill on MyChart by logging in and going to your statement. You can find this by:

  • Selecting the billing tab
  • Click the Billing Acct Summary option
  • If you have an outstanding balance, click “Pay” next to the bill(s) you would like to pay

Will I receive notifications for billing?

Yes. Notifications and reminders are sent when you make a payment or receive a new statement or billing letter.


Questions on your MyChart account:

For any questions not answered above, please email mychart@cookchildrens.org.


Need help with your video visit?

For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.

Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.

*Note: Technicians are unable to answer medical questions.