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6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> <a class="score-button GTMBUTTON secondary" target="_self" rel="" title="Health plan member login" href="https://mycookchildrens.cookchp.org/MyChartHealthPlan/Authentication/Login?" > Health plan member login <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a></div> </div> </div> </div> <div class="page-layout score-hero-media"> <img src="/siteassets/hero/neighborhood-02-mom.jpg" /> </div> </div> </div> </div> </section> </div> <div class="swiper-slide"> <section class="hero-banner-fullwidth " data-title="The features you love, the access you need" style="background-color: #005CB9; color: #FFFFFF;"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class="page-layout"> <div class="score-hero"> <H1 class=""> The features you love, the access you need </H1> <div class="score-hero-body"> <div class="rich-text"><p>Download our new MyCookChildren’s app today and enjoy new features, access, support and more. Upgrade today:</p></div> </div> <div class="score-call-to-action"> <div> <a class="score-button GTMBUTTON primary" target="_blank" rel="noreferrer" title="App Store (iOS)" href="https://www.cookchildrens.org/cc/appiOS/" > App Store (iOS) <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> <a class="score-button GTMBUTTON primary" target="_blank" rel="noreferrer" title="Google Play (Android)" href="https://www.cookchildrens.org/cc/appGooglePlay/?hl=en_US&gl=US" > Google Play (Android) <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a></div> </div> </div> </div> <div class="page-layout score-hero-media"> <img src="/siteassets/hero/mycc_portal_hero.jpg" /> </div> </div> </div> </div> </section> </div> <div class="swiper-slide"> <section class="hero-banner-fullwidth " data-title="¡Bienvenido!" style="background-color: #005CB9; color: #FFFFFF;"> <div class="container"> <div class="w-full"> <div class="content-area"> <div class="page-layout"> <div class="score-hero"> <H1 class=""> ¡Bienvenido! </H1> <div class="score-hero-body"> <div class="rich-text"><p>Un portal, más opciones, diseñadas para todas nuestras familias</p></div> </div> <div class="score-call-to-action"> <div> <a class="score-button GTMBUTTON primary" target="_self" rel="" title="Pacientes existentes de MyCookChildren's" href="https://mychart.cookchildrens.org/mychart/Authentication/Login?postloginurl=inside.asp%3Fmode%3Dpatprefs&liteMode=False&lang=espanol" > Pacientes existentes de MyCookChildren's <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a> <a class="score-button GTMBUTTON secondary" target="_self" rel="" title="Miembros de Cook Children's Health Plan" href="https://cookchp.org/Spanish/Pages/default.aspx" > Miembros de Cook Children's Health Plan <svg class='arrow-forward' width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M6.41683 13.0833C6.26405 12.9306 6.18405 12.7361 6.17683 12.5C6.17016 12.2639 6.24322 12.0694 6.396 11.9167L10.4793 7.83333H1.16683C0.930718 7.83333 0.732663 7.75333 0.572663 7.59333C0.413218 7.43389 0.333496 7.23611 0.333496 7C0.333496 6.76389 0.413218 6.56583 0.572663 6.40583C0.732663 6.24639 0.930718 6.16667 1.16683 6.16667H10.4793L6.396 2.08333C6.24322 1.93056 6.17016 1.73611 6.17683 1.5C6.18405 1.26389 6.26405 1.06944 6.41683 0.916666C6.56961 0.763889 6.76405 0.6875 7.00016 0.6875C7.23627 0.6875 7.43072 0.763889 7.5835 0.916666L13.0835 6.41667C13.1668 6.48611 13.226 6.57278 13.261 6.67667C13.2954 6.78111 13.3127 6.88889 13.3127 7C13.3127 7.11111 13.2954 7.21528 13.261 7.3125C13.226 7.40972 13.1668 7.5 13.0835 7.58333L7.5835 13.0833C7.43072 13.2361 7.23627 13.3125 7.00016 13.3125C6.76405 13.3125 6.56961 13.2361 6.41683 13.0833Z" /> </svg> </a></div> </div> </div> </div> <div class="page-layout score-hero-media"> <img src="/siteassets/images/mychart/photo-echeckin.jpg" alt="photo-echeckin" title="photo-echeckin" /> </div> </div> </div> </div> </section> </div> </div> <div class="controls container"> <div class="swiper-button-next GTMBUTTON"></div> <div class="swiper-button-prev GTMBUTTON"></div> <div class="swiper-pagination"></div> </div> </div> </section> </div> <div class="content-wrapper"> <div class="document-header"> <h1 data-epi-type="title">MyCookChildren's Patient Portal</h1> </div> <div class="content-area" data-epi-type="content"> <div class="top-content"> <div class="rte-content"> <div class="rich-text"><p><strong>Easily manage your child's care online.</strong> MyCookChildren's is a secure patient portal and app containing many features that will help you manage your child's health, including test results, messaging, appointment information and a health summary. Of course, one of the best things about MyCookChildren's is convenience, you can access it anywhere and any time!</p> <p>Some of the great things you can do with MyCookChildren's:</p> <ul> <li>Pay bills online</li> <li>Access to your child's immunization records.</li> <li>Review summaries from primary and specialty care visits</li> <li>Receive test results</li> <li>Schedule and view upcoming appointments</li> <li>Arrange for virtual health visits from the comfort of your own home</li> <li>Confirm and update information before appointments, minimizing your time in our offices</li> <li>Have direct communication with your child's care team</li> <li>Handle medicine refill requests</li> <li>Find support from other parents</li> <li>And much more!</li> </ul> <p>Download the free MyCookChildren's app today:</p> <p><a class="btn btn-primary score-button primary" title="App Store (iOS)" href="/cc/appiOS/">App Store (iOS)</a> <a class="btn btn-primary score-button primary" title="Google Play (Android)" href="/cc/appGooglePlay/">Google Play (Android)</a></p> <h2>Signing up for MyCookChildren's</h2> <p>If you do not have an account, setup is easy and can be done at any of your child's doctors' offices, or you can use one of the button options below.</p> <p><a class="btn btn-primary GTMPHONE score-button primary" title="682-303-4367" href="tel:+1-682-303-4367">Call 682-303-4367</a> <a class="btn btn-primary GTMBUTTON score-button primary" title="MyCookChildren's portal sign up" href="https://mycookchildrensaccess.cookchildrens.org/">Sign up now</a></p> <div class="col-sm-12"> <p><em>Please note, if you had an account on Cook Children's old patient portal, you will need to sign up for a Cook Children's MyCookChildren's account. All the information from the old portal will be accessible in MyCookChildren's.</em></p> </div> <h2>Easy and convenient paperless billing</h2> <p>Say goodbye to sorting, shredding and filing paper statements. Paperless billing lets you easily keep track of your child’s medical billing.</p> <p><a class="btn btn-activity score-button secondary" title="About paperless billing" href="/mycookchildrens/paperless-billing/">About paperless billing</a></p></div> </div> <section class="score-stripe section-card-block left-align" style="" data-epi-type="content"> <div class="container"> <div class="w-full"> <div aria-label="Page Section" tabindex=0 class="section-header"> <H2 class=""> Virtual Health through MyCookChildren's </H2> </div> <div class="content-area"> <div class=" page-layout"> <div class="score-highlight grey "> <div class="caption"> <H2 class=""> Primary Care </H2> <div class="score-highlight-body"> <div class="rich-text"><div class="tab"> <p>Cook Children's pediatrician offices are offering video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from home on a phone, tablet or computer with a webcam. In preparation for a visit:</p> <p><a class="btn btn-primary GTMBUTTON score-button primary secondary" title="Video visit information" href="/mycookchildrens/primary-video-visit/">Video visit information</a> <a class="btn btn-primary GTMBUTTON score-button primary" title="Schedule appointment" href="https://mychart.cookchildrens.org/mychart/Authentication/Login?postloginurl=inside%2Easp%3Fmode%3Dpatprefs&liteMode=False" target="_blank" rel="noopener">Schedule appointment</a></p> </div></div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-highlight grey "> <div class="caption"> <H2 class=""> Urgent Care </H2> <div class="score-highlight-body"> <div class="rich-text"><div class="tab"> <p>Connect to Cook Children's urgent care team without leaving the comfort of your home. Cook Children's patients with a MyCookChildren's account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.</p> <p><a class="GTMBUTTON score-button secondary" title="Virtual Care information" href="/services/virtual-health/virtual-urgent-care/">Virtual urgent care information</a> <a class="GTMBUTTON score-button primary " title="Schedule appointment" href="https://mychart.cookchildrens.org/mychart/Authentication/Login?postloginurl=inside%2Easp%3Fmode%3Dpatprefs&liteMode=False" target="_blank" rel="noopener">Schedule appointment</a></p> </div></div> </div> </div> </div> </div><div class=" page-layout"> <div class="score-highlight grey "> <div class="caption"> <H2 class=""> Specialties </H2> <div class="score-highlight-body"> <div class="rich-text"><div class="tabs"> <div class="tab"> <p>Cook Children's patients with a MyCookChildren's account now can access our Specialty Video Visit service to have a remote visit with their current Cook Children's specialist.</p> <p><a class="GTMBUTTON score-button secondary" title="Specialty video visits" href="/mycookchildrens/specialty-video-visits/">Video visit information</a> <a class="GTMBUTTON score-button primary" title="Schedule appointment" href="https://mychart.cookchildrens.org/mychart/Authentication/Login?postloginurl=inside%2Easp%3Fmode%3Dpatprefs&liteMode=False" target="_blank" rel="noopener">Schedule appointment</a></p> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </section> <div class="rte-content"> <div class="rich-text"><h3 style="margin-bottom: -50px; margin-top: -60px;">Frequently Asked Questions</h3></div> </div> <div class="score-accordion " id="01035bfc-061f-4654-a388-35e095610ef1"> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="73afabdc-a0bc-4b67-9e9a-178e2111ec3b-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#73afabdc-a0bc-4b67-9e9a-178e2111ec3b-panel" aria-expanded="false" aria-controls="73afabdc-a0bc-4b67-9e9a-178e2111ec3b-panel"> How do I sign up? </button> </h3> </div> <div id="73afabdc-a0bc-4b67-9e9a-178e2111ec3b-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>There are three ways to sign up for a MyCookChildren's account:</p> <ol class="marginRight"> <li>Call <a class="GTMPHONE" title="Call today" href="tel:+1-682-303-4367">682-303-4367</a>.</li> <li><a class="GTMLINK" title="MyCookChildren's portal sign up" href="https://mycookchildrensaccess.cookchildrens.org/">Sign up now</a>. <em>Please note, it could take up to two weeks for your account to be activated.</em></li> <li>Sign up for an account at any of your child's doctors' offices.</li> </ol></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="28c8d6a2-54aa-4505-a18d-0f904574d2b1-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#28c8d6a2-54aa-4505-a18d-0f904574d2b1-panel" aria-expanded="false" aria-controls="28c8d6a2-54aa-4505-a18d-0f904574d2b1-panel"> How much does MyCookChildren's cost? </button> </h3> </div> <div id="28c8d6a2-54aa-4505-a18d-0f904574d2b1-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>MyCookChildren's is a completely free and confidential service that you can access from any device.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="047e7e13-bd6e-4b8a-94ef-ce60ccc406ed-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#047e7e13-bd6e-4b8a-94ef-ce60ccc406ed-panel" aria-expanded="false" aria-controls="047e7e13-bd6e-4b8a-94ef-ce60ccc406ed-panel"> What do I need to access MyCookChildren's? </button> </h3> </div> <div id="047e7e13-bd6e-4b8a-94ef-ce60ccc406ed-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>All you need is internet access and an updated internet browser to access your secure account.</p> <p>If you have already signed up for a new Cook Children's MyCookChildren's account, log in here:</p> <p><a class="btn btn-activity GTMBUTTON" title="MyCookChildren's login" href="https://mychart.cookchildrens.org/mychart/default.asp?postloginmode=patprefs">MyCookChildren's login</a></p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="f9de5aea-bd3b-4691-b296-13994d97c7a2-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#f9de5aea-bd3b-4691-b296-13994d97c7a2-panel" aria-expanded="false" aria-controls="f9de5aea-bd3b-4691-b296-13994d97c7a2-panel"> MyCookChildren's account at another facility? </button> </h3> </div> <div id="f9de5aea-bd3b-4691-b296-13994d97c7a2-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>You will still need to sign up for a Cook Children's MyCookChildren's account.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="e993c956-20ea-4cf1-a3af-4151949a3a19-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#e993c956-20ea-4cf1-a3af-4151949a3a19-panel" aria-expanded="false" aria-controls="e993c956-20ea-4cf1-a3af-4151949a3a19-panel"> Where can I access MyCookChildren's? </button> </h3> </div> <div id="e993c956-20ea-4cf1-a3af-4151949a3a19-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>One of the best things about MyCookChildren's is that you can access it anywhere! You can access it online or download the free app in the Google Play (Android) or App Store (iOS).</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="0e3ef9b9-81aa-46fb-b4b3-fd39b5a6b34b-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#0e3ef9b9-81aa-46fb-b4b3-fd39b5a6b34b-panel" aria-expanded="false" aria-controls="0e3ef9b9-81aa-46fb-b4b3-fd39b5a6b34b-panel"> Why should I sign up for MyCookChildren's? </button> </h3> </div> <div id="0e3ef9b9-81aa-46fb-b4b3-fd39b5a6b34b-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>MyCookChildren's has many features that greatly improve the patient experience. These include:</p> <ul class="marginRight"> <li>Accessing summaries from all of your child's visits</li> <li>Receiving test results</li> <li>Viewing upcoming appointments</li> <li>Access and print immunization records</li> <li>Direct communication with your child's care team</li> <li>Refill requests</li> <li>Pay bills online</li> <li>“Track my health” functionality that can be synched with various online health tracking apps</li> </ul></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="1993fb02-408d-44a0-b013-fd5bdd9ccf37-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#1993fb02-408d-44a0-b013-fd5bdd9ccf37-panel" aria-expanded="false" aria-controls="1993fb02-408d-44a0-b013-fd5bdd9ccf37-panel"> How is MyCookChildren's secure? </button> </h3> </div> <div id="1993fb02-408d-44a0-b013-fd5bdd9ccf37-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Your privacy is our priority. Access to health information is kept private and secure through activation codes, personal usernames, and passwords. All MyCookChildren's messaging is done while you are securely logged into the website.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="de355c8c-efe0-4fd7-baed-4d333e363bbc-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#de355c8c-efe0-4fd7-baed-4d333e363bbc-panel" aria-expanded="false" aria-controls="de355c8c-efe0-4fd7-baed-4d333e363bbc-panel"> My health information is incorrect? </button> </h3> </div> <div id="de355c8c-efe0-4fd7-baed-4d333e363bbc-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>This information comes directly from your medical record at your doctor's office. Contact your doctor to correct any inaccurate information at your next appointment.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="ded293ef-4a87-40b0-a9d4-bfd3e3ed7745-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#ded293ef-4a87-40b0-a9d4-bfd3e3ed7745-panel" aria-expanded="false" aria-controls="ded293ef-4a87-40b0-a9d4-bfd3e3ed7745-panel"> What if I forgot my password? </button> </h3> </div> <div id="ded293ef-4a87-40b0-a9d4-bfd3e3ed7745-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Contact our MyCookChildren's Patient Support Line at <a class="GTMPHONE" title="682-303-4367" href="tel:+1-682-303-4367">682-303-4367</a> to request a new password. There is also a “Forgot Password/Account Reset” link on the sign-in page to reset your password online if that is preferred.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="9d7216ff-ec65-4a71-98b5-1e0affc84d97-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#9d7216ff-ec65-4a71-98b5-1e0affc84d97-panel" aria-expanded="false" aria-controls="9d7216ff-ec65-4a71-98b5-1e0affc84d97-panel"> My activation code is not working. </button> </h3> </div> <div id="9d7216ff-ec65-4a71-98b5-1e0affc84d97-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>To keep MyCookChildren's secure, your activation code expires after 30 days and is no longer valid after the first use. If you are still having problems, call our MyCookChildren's Patient Support Line at <a class="GTMPHONE" title="682-303-4367" href="tel:+1-682-303-4367">682-303-4367</a>.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="ebe9a71f-acde-4cf4-9cbe-99d1a55276b8-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#ebe9a71f-acde-4cf4-9cbe-99d1a55276b8-panel" aria-expanded="false" aria-controls="ebe9a71f-acde-4cf4-9cbe-99d1a55276b8-panel"> Can I update my personal information? </button> </h3> </div> <div id="ebe9a71f-acde-4cf4-9cbe-99d1a55276b8-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>You can update your home address, e-mail, password, etc. by logging into MyCookChildren's and from the left menu, go to the preferences section and select the appropriate option.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="55ffe57c-edc9-403a-986e-06ab135fe515-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#55ffe57c-edc9-403a-986e-06ab135fe515-panel" aria-expanded="false" aria-controls="55ffe57c-edc9-403a-986e-06ab135fe515-panel"> What is MyCookChildren's billing? </button> </h3> </div> <div id="55ffe57c-edc9-403a-986e-06ab135fe515-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Depending on your level of access, MyCookChildren's billing gives you the ability to view current open accounts, previous statement information and previous payments, as well as make payments.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="627e2e76-2c58-4b65-860b-e8c8ab770ac1-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#627e2e76-2c58-4b65-860b-e8c8ab770ac1-panel" aria-expanded="false" aria-controls="627e2e76-2c58-4b65-860b-e8c8ab770ac1-panel"> Where can I view billing information? </button> </h3> </div> <div id="627e2e76-2c58-4b65-860b-e8c8ab770ac1-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Once logged into your MyCookChildren's account, you can view billing details by clicking the Billing tab which is visible from the Welcome page. Then select “Billing Acct Summary” to access your information.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="6d369307-3884-4867-8e2e-4d81f5882dfb-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#6d369307-3884-4867-8e2e-4d81f5882dfb-panel" aria-expanded="false" aria-controls="6d369307-3884-4867-8e2e-4d81f5882dfb-panel"> Can I pay bills online? </button> </h3> </div> <div id="6d369307-3884-4867-8e2e-4d81f5882dfb-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>If you have the appropriate level of MyCookChildren's access, you can pay your bill online and receive a confirmation number sent directly to your MyCookChildren's messaging center.</p></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="545f4391-f118-469b-b664-4272012580d7-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#545f4391-f118-469b-b664-4272012580d7-panel" aria-expanded="false" aria-controls="545f4391-f118-469b-b664-4272012580d7-panel"> How do I pay my bill? </button> </h3> </div> <div id="545f4391-f118-469b-b664-4272012580d7-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>If you have appropriate access, you can pay your bill on MyCookChildren's by logging in and going to your statement. You can find this by:</p> <ul class="marginRight"> <li>Selecting the billing tab</li> <li>Click the Billing Acct Summary option</li> <li>If you have an outstanding balance, click “Pay” next to the bill(s) you would like to pay</li> </ul></div> </div> </div> </div> </div> <div class="score-accordion-panel "> <div class="panel-heading"> <h3 id="91f884cd-ca12-426c-b941-f5c6f39239d5-title" class="panel-title"> <button type="button" class="accordion-button GTMBUTTON" data-target="#91f884cd-ca12-426c-b941-f5c6f39239d5-panel" aria-expanded="false" aria-controls="91f884cd-ca12-426c-b941-f5c6f39239d5-panel"> Will I receive notifications for billing? </button> </h3> </div> <div id="91f884cd-ca12-426c-b941-f5c6f39239d5-panel" class="panel-collapse collapse "> <div class="panel-body"> <div class="rich-text"> <h4> </h4> <div class="rich-text"><p>Yes. Notifications and reminders are sent when you make a payment or receive a new statement or billing letter.</p></div> </div> </div> </div> </div> </div> <div class="rich-text "> <div class="rich-text"><h2 style="margin-top: -60px;">Questions on your MyCookChildren's account:</h2> <p>For any questions not answered above, please email <a class="GTMLINK" title="mycookchildrens@cookchildrens.org" href="mailto:mycookchildrens@cookchildrens.org">mycookchildrens@cookchildrens.org</a>.</p> <h2>Need help with your video visit?</h2> <p>For technical questions or connection issues call the Virtual Health Help Desk at <a class="GTMPHONE" title="682-885-2300" href="tel:682-885-2300">682-885-2300</a>.</p> <blockquote>Mon-Fri: 8 a.m.-9 p.m. <br />Sat-Sun: 11 a.m.-9 p.m.</blockquote> <p><em>*Note: Technicians are unable to answer medical questions.</em></p></div> </div> </div> </div> </div> </div> </div> </main> <script defer="defer" src="/Util/Find/epi-util/find.js"></script> <script> 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