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Appointments and Referrals

Doctor and family

New and existing Neighborhood Clinic - Northside patients can make an appointment by calling the clinic directly at 817-624-1770. We speak English and Spanish.

New patients, please have your insurance information ready when you call.

After-hours access for minor sick-care is available. We provide sick-care access from 6-10 p.m., Monday-Friday, so that unnecessary visits to the ER can be avoided. Please call to let us know you are coming in 817-624-1770.

  • Call between 8:00 a.m. – 5:00 p.m., Monday – Friday. We are better able to answer your questions and give you advice when we can have your child's medical records on hand.
  • This location is not an urgent care clinic. Find Cook Children's urgent care clinic locations near you.
  • We see children for sick visits after hours, Monday through Friday, 6 p.m. – 10 p.m.
  • Routine office visits are by appointment only; we will make every effort to accommodate your needs when your child is ill.
  • Please call as soon as possible if you must cancel or reschedule your appointment.
  • Our offices are closed most holidays, including New Year's Day, July Fourth, Thanksgiving and Christmas.

Community health workers (promotora) are available

Cook Children's provides a community health worker who is responsible for providing health education as well as information about family resources and support services that are available to families. The Promotora's focus is to assist patients and their families in making healthy lifestyle choices that will lead to an improved quality of life and better personal health.

Fees, payments and insurance

  • Fees, insurance co-payment and deductibles are due at each visit.
  • Please bring insurance identification to every appointment.
  • Let us know when there are changes in insurance coverage, address, employment or phone numbers.
  • For more information on Cook Children's financial and billing information, click here.

Request medical records

Cook Children's keeps a record of each lab, x-ray, medical center, or specialty clinic visit. The privacy of this information is protected by federal and state regulations. This means your medical information is only available to the Cook Children's healthcare professionals caring for you or your child. Everyone else must get special permission (called authorization) before the information can be released.

Specialty care referrals

At Cook Children's, we provide more than 60 pediatric medical and specialty clinic offices to support your child if they require specialized care. We offer child-friendly medical and surgical technology, as well as care designed to help children and their families feel at ease and safe during a stressful time.

  • Referrals to a specialist may be made by your doctor. However, no referrals are made until your child has been seen by his or her primary care physician.
  • If you are a member of a managed care plan (HMO), a referral form is required for treatment by a specialist. Allow five to seven working days for the referral to be completed and mailed.

Information on Cook Children's specialty clinics:

Home health services

Sometimes kids need long-term care, or will heal better in a familiar setting. We can assist in arranging referrals for quality, patient-centered care in the comfort of home through Cook Children's Home Health. Led by a clinical team with vast experience in pediatrics, our visiting nurses have a minimum of five years of pediatric experience and our skilled visiting nurses are PALS certified.

  • Medical equipment
  • Nursing and rehabilitation
  • Biopharmaceutical services
  • Infusion services
  • Orthotics and prosthetics