Cook Children's pediatricians are partnering to provide online video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from the comfort of your own home on a smartphone, tablet or computer with a webcam. In preparation for a visit:
To schedule a video visit with your pediatrician, follow the below steps:
In addition to telemedicine visits, Cook Children's pediatricians are actively working to help keep patients safe by direct messaging with patient families and providing phone visits when video is not an option. Messages can include a picture or video and can be sent through the MyCookChildren's "Messages" tab. Talk to your office and /or doctor to confirm if they are providing these options for their patients at this time.
New patients looking to make an appointment at Cook Children's Richland Hills can call 817-347-8025.
Call for appointment
Please have your insurance information ready when you call.
Call between 8:00 a.m. – 5:00 p.m., Monday – Friday. We are better able to answer your questions and give you advice when we can have your child's medical records on hand. A nurse will take your call, or if one is unavailable, leave a message with a receptionist and a nurse will return your call. Rapid responses are very important to us.
Preparing for your first visit
To confirm that your insurance is covered, please review Cook Children's accepted insurance plans.
Existing patients with a MyCookChildren's account can schedule their next appointment online, or call 817-347-8025.
Are you an existing patient and still need to sign up for your MyCookChildren's account? There are 3 ways to sign up:
Need help scheduling an appointment online? We're here to help! See below for step-by-step instructions on how to schedule an appointment with your provider online.
As an added layer of protection, we now offer Virtual Waiting Room. On the day of your appointment, you'll receive a text with instructions about your visit. When you arrive, text us that you're here and remain in your car until you receive a text from us letting you know it's time to come in.
Cook Children's keeps a record of each lab, x-ray, medical center, or specialty clinic visit. The privacy of this information is protected by federal and state regulations. This means your medical information is only available to the Cook Children's healthcare professionals caring for you or your child. Everyone else must get special permission (called authorization) before the information can be released.
At Cook Children's, we provide more than 60 pediatric medical and specialty clinic offices to support your child if they require specialized care. We offer child-friendly medical and surgical technology, as well as care designed to help children and their families feel at ease and safe during a stressful time.
Information on Cook Children's specialty clinics:
Sometimes kids need long-term care, or will heal better in a familiar setting. We can assist in arranging referrals for quality, patient-centered care in the comfort of home through Cook Children's Home Health. Led by a clinical team with vast experience in pediatrics, our visiting nurses have a minimum of five years of pediatric experience and our skilled visiting nurses are PALS certified.