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Billing, Financial and Insurance Information

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At Cook Children's Northeast Hospital, we are committed to providing you with accurate and timely billing for all services at our facility. It's also important to us that you understand the billing process, it will make your experience a much better one. If you have any questions or need help understanding a bill, please feel free speak with us. We're always happy to assist you.

Payment for services

Payment for services including deductibles, coinsurance and copays is due at the time of service. If you are a self-pay patient, payment is due in full unless payment plan arrangements have been made. Payment plans can be arranged for anyone with the Financial Counselor prior to scheduled services. If you need help with this, please speak to your child's doctor.

You will receive a bill from Cook Children's Hospital Northeast for the services provided to you by the hospital. In addition you will receive separate billing for the services provided by physicians at the hospital.

Additional bills may come from, surgeons, anesthesiologists, pathologists and radiologists. The physician bills are payable to the physician offices, Cook Children's Northeast does not bill for or accept payment on physician bills.

Cook Children's accepts Private Commercial insurances (Aetna, Blue Cross, Cigna, United Healthcare and many others) Traditional Medicaid, Star and CHIP medical plans, Children with Special Health Care Needs (CSHCN) program and Medicare. If you have any questions on your insurance call 817-605-2821 and ask for the Business Office and someone will assist you.

Online bill pay

For your convenience we offer an online payment portal where you can access your account(s) and make payments directly through our safe and secure payment portal using major credit cards (MC, VISA, Discover and American Express) If you follow the link to the portal you will be asked to either register or access the portal without registering. There will be specific information required to use the portal, for example: the account number & guarantor information which can be found on your statement. To make this process easier, you will want to have the bill and your credit card information with you before you logon to the system. Of course, if you get into the system and find you need more information, you can always log off the portal and log in again when you have what you need to complete the process.

Online Bill Pay

Methods of payment

  • Self-pay patients
    Self-pay means that you are responsible for paying 100 percent of the bill unless prior arrangements have been made. You will receive a statement every 30 days until the balance is paid in full. You may also receive letters more frequently. A deposit will be required at the time of service or you can arrange a payment plan.
  • HMO/CHIP patients
    Copayments are due at the time of registration. We will bill your HMO (health maintenance organization) for approved services, so please be sure that all information about your policy is accurate and up-to-date and present your current insurance card at registration. You will not receive a bill from the surgery center unless your copayment is not paid in full. Contact your insurance company regarding payment. If you have CHIP (also known as TexCare Partnership), you may owe a copayment to Cook Children's.
  • Commercial insurance
    If you have insurance that is not an HMO plan, Cook Children's will send a bill to your insurance company. The company will pay Cook Children's and will send a statement to you noting that payment has been made. You will be asked to pay any deductibles, co-payments or unmet out-of-pocket expenses that apply. For your convenience, most major credit cards are accepted.
  • Medicaid/CSHCN
    Please present your Medicaid/CSHCN card at the time of registration so that we may bill on your behalf for approved services. If accurate Medicaid/CSHCN information is provided, you will not receive any bills from the facility.
  • Medicaid/CSHCNMedicare:
    We will bill Medicare on your behalf and you will receive a bill for any remaining charges.