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Patient-Centered Medical Home


We're very excited to announce that we have earned recognition as a level-3 Patient-Centered Medical Home. Level-3 is the highest score possible. At Cook Children's, we're always working to raise the quality and standard of care that we provide to children and families we care for. We're very proud of the work we've done to earn this recognition. As the gold standard of quality pediatric care, it fully supports our Promise to improve the health of every child in our region through the prevention and treatment of illness, disease and injury.

What is a patient-centered medical home?

The Patient-Centered Medical Home is a model of care that builds better relationships between people and their medical care teams.

The idea for medical homes was initially introduced by the American Academy of Pediatrics in 1967. Today, it's recognized as a premier program for pediatric and adult primary care practices. The patient-centered medical home is a way of organizing care coordination and communication to transform primary care into what parents and our young patients want it to be. Medical homes can lead to higher quality and lower costs, while at the same time improving the partnership between patients, families, and the medical team.

What does it mean to you and your child?

It means that you and your child will receive a superior quality of care and a more positive experience. As Cook Children's pediatricians, we believe that the patient family is at the center of everything we do. As a PCMH certified pediatric practice, we have a responsibility to provide these care benefits for you and your child:

  • Stay healthy. Patients who are treated in PCMHs tend to receive preventive services and screenings at a higher rate than patients who are not in PCMHs, helping them stay healthy.
  • Better communication. Communication with patients and their families and caregivers is a core concept of the PCMH model, which also emphasizes enhanced patient access to clinical advice and medical records. Better management of chronic conditions. According to research, PCMHs are especially helpful for patients with complex chronic conditions.
  • Have a better experience. When medical home attributes are described to people, they say it is the type of care they want to receive.

What does it take to be certified as a PCMH?

To become a certified PCMH, every member of our team has to not only meet, but exceed, a very rigorous set of performance standards:

  • Written standards for patient access and continuity of care.
  • Use of patient feedback materials.
  • Appropriate use of charting tools to track patients and organize clinical information.
  • Responsive care management techniques with an emphasis on preventative care for individual patients and for the entire patient population.
  • Adaptation to patients' cultural and linguistic needs.
  • Use of information technology for prescriptions, text and referral tracking, and coordination with other health care providers.
  • Use of evidence-based guidelines to treat chronic conditions.
  • Measurement and reporting of clinical and service performance.

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