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Appointments and Referrals

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New and existing Cook Children's Keller pediatrician office patients can make an appointment by calling 817-431-3898.
Call to schedule appointment

While we are in the midst of flu and cold season, we understand that your child’s health is your ultimate priority. That is our priority too! Through the end of March, we are now offering walk-in appointments from 8:00 am to 2:00 pm for our established sick patients. While we still highly encourage you to schedule an appointment to ensure the shortest wait times possible, we want to offer you an opportunity to quickly get your child to the place that cares for their well-being just as much as you do! If your child’s physician is not available, we will be able to view all provider's schedules to see who can accommodate your child in a timely manner on a first come-first serve basis. This is for sick visits only at this time. We are happy to help!

  • New patients, please have your insurance information ready when you call.
  • Call between 8:00 a.m. – 5:00 p.m., Monday – Friday. We are better able to answer your questions and give you advice when we can have your child's medical records on hand.
  • A nurse will take your call, or if one is unavailable, leave a message with a receptionist and a nurse will return your call. Rapid responses are very important to us.
  • Routine office visits are by appointment only; we will make every effort to accommodate your needs when your child is ill.
  • Please call as soon as possible if you must cancel or reschedule your appointment.
  • Our office is closed most holidays, including New Year's Day, July Fourth, Thanksgiving and Christmas.

Patient information and consent forms

For your convenience, we've provided patient information and consent forms here. Just print them out, fill in the information, sign them and bring the completed forms with you when you come in for your appointment.

Parents will be advised if they need to print/complete the following 2 forms:

Access Cook Children's MyChart patient portal to exchange messages, review and pay bills, request appointments and insurance information.

Request medical records

Cook Children's keeps a record of each lab, x-ray, medical center, or specialty clinic visit. The privacy of this information is protected by federal and state regulations. This means your medical information is only available to the Cook Children's healthcare professionals caring for you or your child. Everyone else must get special permission (called authorization) before the information can be released.

Specialty care referrals

At Cook Children's, we provide more than 60 pediatric medical and specialty clinic offices to support your child if they require specialized care. We offer child-friendly medical and surgical technology, as well as care designed to help children and their families feel at ease and safe during a stressful time.

  • Referrals to a specialist may be made by your doctor. However, no referrals are made until your child has been seen by his or her primary care physician.
  • If you are a member of a managed care plan (HMO), a referral form is required for treatment by a specialist. Allow five to seven working days for the referral to be completed and mailed.

Information on Cook Children's specialty clinics:

Home health services

Sometimes kids need long-term care, or will heal better in a familiar setting. We can assist in arranging referrals for quality, patient-centered care in the comfort of home through Cook Children's Home Health. Led by a clinical team with vast experience in pediatrics, our visiting nurses have a minimum of five years of pediatric experience and our skilled visiting nurses are PALS certified.

  • Medical equipment
  • Nursing and rehabilitation
  • Biopharmaceutical services
  • Infusion services
  • Orthotics and prosthetics

Fees, payments and insurance

  • Fees, insurance co-payment and deductibles are due at each visit.
  • Please bring insurance identification to every appointment.
  • Let us know when there are changes in insurance coverage, address, employment or phone numbers.
  • For more information on Cook Children's financial and billing information, click here.
  • For more information on our insurance plans, click here.