Sign In
Cook Children's
Patient Portal

Appointments and Referrals

MyChart video visits:

Cook Children's pediatricians are partnering to provide online video visits to help provide the quality pediatric care you expect from Cook Children's. These visits can be done from the comfort of your own home on a smartphone, tablet or computer with a webcam. In preparation for a visit:

To schedule a video visit with your pediatrician, follow the below steps:

  1. Request a visit by selecting the "Appointments" tab in MyChart or by calling your pediatrician's office to set up an appointment. These appointments will be available during regular office hours.
  2. When the time comes for a visit, you will go back to the "Appointments" tab in the MyChart app to begin your visit.

In addition to telemedicine visits, Cook Children's pediatricians are actively working to help keep patients safe by direct messaging with patient families and providing phone visits when video is not an option. Messages can include a picture or video and can be sent through the MyChart "Messages" tab. Talk to your office and /or doctor to confirm if they are providing these options for their patients at this time.

New patients

New patients looking to make an appointment at Cook Children's North Carrollton can call 972-492-4242.

Please have your insurance information ready when you call.

Call between 7:30 a.m. - 4:30 p.m., Monday - Friday. We are better able to answer your questions and give you advice when we can have your child's medical records on hand. A nurse will take your call, or if one is unavailable, leave a message with a receptionist and a nurse will return your call. Rapid responses are very important to us.

Preparing for your first visit

  1. Be sure to create a MyChart patient portal account to access your child's health records online.
  2. Bring your insurance card and other medical history

Insurance

To confirm that your insurance is covered, please review Cook Children's accepted insurance plans.


Visit hours and information

  • Call between 7:30 a.m. – 4:30 p.m., Monday – Friday. We are better able to answer your questions and give you advice when we can have your child's medical records on hand.
  • Routine office visits are by appointment only; we will make every effort to accommodate your needs when your child is ill.
  • For preventive care, such as a flu shot, your child must have had a well-visit in the past year.
  • Please call as soon as possible if you must cancel or reschedule your appointment.
  • Our offices are closed most holidays, including New Year's Day, July Fourth, Thanksgiving and Christmas.