At Cook Children's, you'll find the best pediatric doctors in North Texas. Our professionals put the health and well-being of your child first and foremost.
Find a Pediatrician Find a Specialist
Cook Children's provides a complete network of care to children across the state of Texas.
Pediatric Offices Specialty Clinics
Medical Center Urgent Care Clinics
Surgery Centers Pharmacy
Home Health Virtual Health
Emergency Rooms NEW Locations
Looking for a pediatric specialty clinic? Cook Children's has more than 60 locations across North Texas, because even when your child's diagnosis is complicated, finding the right care should be simple.
Specialty Clinics Specialty Referrals
Connect to a Cook Children's doctor without leaving the comfort of your home. Cook Children's patients with a MyChart account now can video chat with one of our medical experts for non-urgent medical conditions without visiting the doctor's office.
If you have an account, login and schedule your child's virtual visit.
Simply sign up, and you're ready to schedule your child's virtual visit.
You can schedule and conduct your child's virtual care visit from a mobile phone, tablet or computer, all from the comfort of your home, or even out of town. We recommend using your mobile device and downloading the Cook Children's MyChart app.
We're open 7 days a weekins
11 a.m.-9 p.m.
This service is for patients who have minor medical conditions, and not for emergencies. It's always recommended that you try scheduling an appointment with your primary care doctor first, but if that's not an option, we're happy to offer our patient families this alternative service.
For emergencies, please call 911 or go to the nearest emergency care location.
Here’s a step-by-step guide to help get you started once you are logged in to your child’s MyChart.
STEP 1: Click on the “Visits” icon at the top of the page, and select “Virtual Urgent Care.”
STEP 2: Confirm you are located in Texas.
STEP 3: Select a reason for your visit.
STEP 4: Confirm you will be using your computer or a mobile device for the visit.
STEP 5: Click “PUT ME IN LINE” button.
STEP 6: Tell us the reason for your visit (symptoms, questions) in the box.
STEP 7: Click “ECHECK-IN.” (You will need to complete this step before your visit.)
STEP 8: “REVIEW AND SIGN” both consents.
STEP 9: Click “BEGIN VIDEO VISIT” to start.
STEP 10: Please wait for the host to start the meeting.
STEP 1: Select “Virtual Urgent Care” icon.
STEP 4: Select “PUT ME IN LINE.”
STEP 5: Tell us the reason for your visit (symptoms, questions) in the box.
STEP 6: Select “Go to eCheck-In.”
STEP 7: “REVIEW AND SIGN” both consents
STEP 8: Tap “BEGIN VISIT” to start.
STEP 9: Please wait for the host to start the meeting.
It‘s a way to talk with a Cook Children's board certified pediatrician about your child's medical needs through video by using a computer, laptop, or mobile device when your child's primary care physician is not available. Virtual Care is not designed to replace your child's primary care Medical Home. It's important that you have an established relationship with a primary care physician to properly assess your child's development and over all well-being.
Don't use Virtual Care if your child's condition is an emergency. Please go to the nearest emergency department or call 911.
If you live in Tarrant County and you're concerned that your child may need to be tested for COVID-19, please call Tarrant County's Coronavirus Hotline at 817-248-6299. Outside of Tarrant County, please contact the health department in your county. They will be able to let you know what steps, if any, you need to take.
You can request a video visit 7 days per week from 11 a.m. – 9 p.m. A Cook Children's physician can evaluate and treat the following conditions:
The Cook Children's physician may refer your child for in-person care as required based on evaluation and assessment.
Your child will be seen by a Cook Children's board certified pediatrician. A summary of your child's Virtual Care visit will be sent to the primary care physician included in your child's registration.
The Cook Children's MyChart app is only available for mobile devices. If you don't have the MyChart app, or you'd like to use a desktop or laptop computer instead of a mobile device, please make sure your computer has a working web camera, microphone, speakers and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child's first virtual care visit, we encourage you to download Zoom in advance to make sure you have convenient access to your doctor.
Preparing for a video visit
Yes. The video program we provide is a private, secure, and HIPAA compliant platform.
The Cook Children's physician will determine during your child's Virtual Care video visit if medication is needed to treat your child's condition. If medication is required, the physician can send a prescription electronically to the pharmacy of your choice.
You should contact your child's established physician directly to request refills for routine medications or controlled substances including narcotic pain medications.
If it's determined during your child's Virtual Care video visit that a return to school/work note is needed, the physician can create a note that you can access via MyChart and print at home.
For technical questions or connection issues call the Virtual Health Help Desk at 682-885-2300.
Mon-Fri: 8 a.m.-9 p.m.
Sat-Sun: 11 a.m.-9 p.m.
*Note: Technicians are unable to answer medical questions.