Emergency or Urgent Care?

Please call 911 or go to the nearest emergency department if your child is unresponsive or unconscious, was involved in a car accident, has visible bones or bleeding that will not stop.

Know where to go

Young child holding up broken arm in urgent care clinic

Cook Children's Emergency Department - Prosper

Open Now – Open 24 hours View full hours

4100 W. University Drive
Prosper, TX 75078

Map and directions

945-204-4400 945-204-9516

Welcome

We understand that when your child is sick or injured, you want him or her to feel better as soon as possible. At Cook Children’s Emergency Department in Prosper, we want the same. We want to help you understand what to expect, so your visit is as comfortable as possible.

Cook Children's Emergency Department team is specially trained to treat children with serious illnesses and injuries. We provide 24-hour pediatric and surgical care with access to experts from more than 60 specialties.

Our Child Life specialists, Spanish-speaking translators and social workers are here to help answer your questions and comfort your child. And we'll connect you with any specialty or follow-up care needed when your child is ready to go home.

Driving directions

Cook Children's Emergency Department is located at 4100 W. University Dr. in Prosper. If you're driving, look for the large blue peaks on the white building and pull into the parking lot. You'll find a red awning that designates the emergency room with free parking readily available.

Campus map Get driving directions

Your visit

When you check-in, we’ll ask you some brief questions and take a quick look at your child. This is called triage and is when we’ll take your child’s temperature, blood pressure and listen to your child’s heart and lungs. Please let us know if your child is immunocompromised or a newborn upon arrival.

You will meet a nurse who will ask:

Why are you here?
Does your child have other medical problems?
What medicines does your child take?
Does your child have any allergies?

Your child will be taken to an intake room for assessment. If all the Emergency Department rooms are full, you may return to the waiting room until a room becomes available.

While in the waiting room

Tell us immediately if your child is getting sicker.
Do NOT let your child eat or drink unless we tell you it’s OK.
Please check with us before taking your child to the bathroom. We may need a urine sample.

Registration

We may register you at the registration desk or in your child’s room.

We need to know your:

Address
Phone number
Insurance information

At this time, let us know if you have other questions, including financial concerns, transportation, etc.

Making your visit easier

Treatment

Getting tests if the exam rooms are full

We may start tests or treatments while you’re still in the waiting room.

We’ll take your child to a special room for testing.

A Child Life specialist may be available to help your child cope with diagnoses, medical procedures and stress.

If all of the exam rooms are still full, you may return to the waiting room after the tests or treatments.

Going into an ED exam room

This is when a medical provider will look at your child and possibly order more tests or treatments. Nurses, paramedics, respiratory therapists or patient advocates also may help care for your child.

While we’re waiting for lab work or other test results, we are watching your child to see how any medicines or treatments are working.

Please ask us any questions during your visit. We are here to help. If you don’t understand our answers, let us know.

Going home

We will give you discharge instructions.

We will tell you what signs or symptoms to look for at home.
We will explain what to do if you have a problem and when to return to the ED.

To make sure we have explained this in a way that makes sense, we’ll ask you to tell us in your own words:

What you need to know about your child’s health problem.
What you need to do.
Why doing this is important.

Retail Pharmacy

Our pharmacy makes it easy and convenient to fill them before you leave the medical center. Visit us from 8 a.m. - 6 p.m., Monday-Friday. Learn more here.

Curbside pick up

Look for the retail pharmacy designated parking spots near the green awning. You may call our curbside service at 945-204-0351 if you would like us to bring your prescription to you!

Education

In Cook Children's service area, 1 in 8 children received emergency care for an accidental injury. We encourage you to learn about the leading causes of accidental injury and help us in keeping our children safe, healthy and happy.

Hours

Saturday	Open 24 hours
Sunday	Open 24 hours
Monday	Open 24 hours
Tuesday	Open 24 hours
Wednesday	Open 24 hours
Thursday	Open 24 hours
Friday	Open 24 hours